Perhaps we can help you even faster with answers to the most frequently asked questions:
Okay, I'd like to check that out first.
Please do not send in "when do I get my order" requests. We can no longer answer these requests because this is unnecessarily slowing down your and other customers orders. Orders are usually ready to ship in 3-5 business days. When you ordered after 11:00 AM that day does not count as a business day. Weekend also does not count as a business day. You will get informed when your order is ready to get shipped.
Please read the product description: if there is a longer lead time or a pre-order date it is mentioned in the top line.
*It's not that we don't want to answer you but unfortunately we regularly receive over 50 of these requests a day when the order is not even made 3 days before.
Requests regarding your order:
Please note that:
- We will always notify you with the Track & Trace link as soon as it's available. Also check your spam folder.
- Unfortunately, it is not possible to make changes to your order once the payment process is completed.
- Requests get linked to your order. Make sure that you fill in all the fields correctly. Incorrect requests will not reach us.
- We try to help you as good as we can. In some cases we have to sort things out before we can answer your request.
- Sending in your request in English or Dutch will get you the fastest answer.
*Please wait for a response and don't send in multiple requests or the same request on multiple platforms.
Please note that:
- We will always notify you with the Track & Trace link as soon as it's available. Also check your spam folder.
- Unfortunately, it is not possible to make changes to your order once the payment process is completed.
- Requests get linked to your order. Make sure that you fill in all the fields correctly. Incorrect requests will not reach us.
- We try to help you as good as we can. In some cases we have to sort things out before we can answer your request.
- Sending in your request in English or Dutch will get you the fastest answer.
*Please wait for a response and don't send in multiple requests or the same request on multiple platforms.
It's not possible to change orders after checkout.
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SimXPro® is a registered trade mark.
Contact information
2132 PZ, Hoofddorp,
The Netherlands
VAT-Number: NL865118802B01
Business registration: 89811038
Official Facebook Owners Group:
